Organizational Excellence

Organizational excellence is the foundational bedrock of everything that RAAS does to meet customers' expectations, ensure employee performance and achieve shareholders' delight. Our Executive Management has clearly defined the organizational vision, objectives and strategy to benchmark, achieve and sustain organizational excellence in a highly competitive IT and Business Process Outsourcing solutions market space. The three critical pillars of Delivery Excellence, Operational Excellence and People Excellence are based on a continual improvement culture involving technology, people and processes. RAAS adopts the balanced score card approach to drive business excellence.

Excellence enablers such as: mature process frameworks, tools, assets; knowledge management, continuous quality/value innovation; high-end statistical models driving performance; continuous learning & development; and leadership grooming help to catalyze teams, managers and professionals across hierarchies and locations to seamlessly execute projects and deliver solutions. Capabilities and best practices gained are shared in a highly collaborative work environment.

RAAS enables business transformation for customers and endeavours to exceed their expectations on quality, cycle time and cost. This is closely intertwined with our organizational excellence philosophy and roadmap, and has been acknowledged with improved results and performance metrics. Other key metrics like Financial Results and improved EPS ensure consistent customers', employees' and shareholders' satisfaction.
RAAS has dedicated group, Organizational Excellence, which takes care of Quality objectives of the company. Objectives of Organizational Excellence Group (OEG) are:

Add value for customers through consistent innovation driven services Exceed customer expectations on quality, cycle time and cost - through continuous process improvements Create an environment that encourages learning and sharing by every employee